Refund policy

Return Policy – Manique

At Manique, we want you to feel confident with every purchase.

That’s why we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Be unworn and unused
  • Have all original tags attached
  • Be in its original packaging
  • Include proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact us at:
maxi.roiglaufer@gmail.com

Please include:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or incorrect)

If your return is approved, we will provide:

  • Return instructions
  • Return address
  • (If applicable) a return shipping label

⚠️ Important: Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 48 hours of delivery so we can resolve the issue بسرعة.

Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made items
  • Personal care goods (for hygiene reasons)
  • Sale or discounted items
  • Gift cards

If you are unsure, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

The fastest way to get the item you want is to:

  1. Return your original item
  2. Place a new order once your return is approved

EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • Item must be unused
  • With tags
  • In original packaging
  • Proof of purchase required

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: 5–10 business days

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping costs are non-refundable